Terms and Conditions
The following Terms and Conditions govern your use of this site. Please read the following information carefully before continuing to use our site. By accessing or using the site, you agree to be bound by the terms and conditions set forth below.
If you do not wish to be bound by these terms and conditions, you may not access or use the site or our product(s).
We expect our users of the website to review this T&Cs page regularly as any modifications are effective immediately.
We accept no liability, implied, or otherwise, should the use of our products or services cause downtime, loss of earnings or any other negative impacts. We will be more than happy to offer support and assistance where possible to resolve any issues your site may have. However, it is you responsibility to ensure that you always have a backup of your site’s files, databases and other information before making any changes.
Use of the Site
In no event will we be liable for:
(i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service.
(ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, the liability is limited to the greatest extent permitted by law.
Privacy Policy
All details obtained during registration, ordering or other activity on our site are held with the strictest confidence. We will never sell or give your information to any external companies or sites.
Security
Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any).
Delivery of Digital Product
Our digital products are delivered instantly via email to your inbox.
On rare occasions an email can get delayed or missed or it can end up in your spam folder. If you do not receive an email containing the product download links within a few hours after the order, please contact us and we will send you new download links.
Troubleshooting and Customer Support
Every WordPress plugin and WordPress theme has been tested to make sure that it works seamlessly with an average WordPress installation. However, because there are millions of combinations of plugins and themes, we can not guarantee a Stripe Payment’s product to work with every combination. We can only guarantee that it will work with a fresh default install of WordPress.
If you experience a problem that can not be fixed by following our documentations page, it may be required that we view your site to test, isolate and rectify / advise you of our findings. Failure to reproduce the issue will result in us being unable to assist you.
We try to reply to all customer support queries within 48 hours of posting on weekdays. Please note that we do not offer support via phone or instant messaging due to time zone differences.
Free technical support for 1 year comes with the purchase of any of our paid addons. You have access to all the documentation all the time. We will only ever talk to the person who directly purchased from us.
We reserve the right to deny support if you are found to be misusing the customer support forum or spamming the forum with unrelated content. IP addresses are recorded by the forum software to detect accounts that are being shared. We reserve the right to block shared or misused accounts.
Forum Support
We provide technical support via our support forum. The forum questions need to be very specific to troubleshooting issues only (where a feature is not working as stated). If an advertised feature doesn’t work as advertised then you can post that issue and we will look at it and fix it as needed.
Refund Policy
Unfortunately due to the nature of digital products and services we do not refund due to a change of mind.
The page of each addon describes what it should do and how to set it up. If you find that an addon’s feature is not working after you have followed the set-up instructions, we are more than happy to take a look at the issue for you.